StarKeeper · 星星罐Support
Questions, bugs or ideas? Email thinkofme.app+starkeeper@gmail.com. We usually reply within two business days.
Getting started
- Add your children in Settings.
- On the Stars tab, tap a reason card to give a star. Made a mistake? Tap Undo, or swipe left on the entry in History.
- Spend stars in the Shop, or let kids ask for a reward themselves in Kids Display Mode and approve it on your phone.
Common questions
My other device doesn't show the same stars.
Both devices must be signed in to the same Apple Account with iCloud turned on (Settings → [your name] → iCloud). Syncing usually takes a few seconds to a minute; switching away from the app and back can speed it up.
Both devices must be signed in to the same Apple Account with iCloud turned on (Settings → [your name] → iCloud). Syncing usually takes a few seconds to a minute; switching away from the app and back can speed it up.
Timer reminders or reward requests don't arrive.
Check Settings → Notifications → StarKeeper. On Apple Watch, reminders appear when your iPhone is locked; make sure StarKeeper is mirrored in the Watch app → Notifications.
Check Settings → Notifications → StarKeeper. On Apple Watch, reminders appear when your iPhone is locked; make sure StarKeeper is mirrored in the Watch app → Notifications.
How do I leave Kids Display Mode?
Tap the lock in the top corner and confirm with Face ID, Touch ID or your passcode.
Tap the lock in the top corner and confirm with Face ID, Touch ID or your passcode.
How do I change the language?
Settings → Language in the app (System default, 简体中文, English). Widgets follow; Siri and Apple Watch follow the system language.
Settings → Language in the app (System default, 简体中文, English). Widgets follow; Siri and Apple Watch follow the system language.
How do I delete my data?
See the Privacy Policy. Everything lives in your own iCloud, and we never receive it.
See the Privacy Policy. Everything lives in your own iCloud, and we never receive it.
技术支持
有问题、发现 bug 或者有想法？请发邮件到 thinkofme.app+starkeeper@gmail.com，我们一般两个工作日内回复。
开始使用
- 在设置里添加孩子。
- 在加星星页点理由卡片就加一颗星。点错了？点撤销，或者在记录里左滑那一条。
- 在商城里用星星兑换奖励；也可以让孩子在孩子展示模式里自己申请，家长在手机上同意。
常见问题
另一台设备上的星星不一样。
两台设备要登录同一个 Apple 账户并打开 iCloud（设置 → 你的名字 → iCloud）。同步一般几秒到一分钟，把 App 切到后台再切回来会快一些。
两台设备要登录同一个 Apple 账户并打开 iCloud（设置 → 你的名字 → iCloud）。同步一般几秒到一分钟，把 App 切到后台再切回来会快一些。
收不到计时提醒或孩子的兑换申请。
检查 设置 → 通知 → 星星罐。Apple Watch 上的提醒在 iPhone 锁屏时才会出现；请在 Watch App → 通知 里确认星星罐是“镜像 iPhone 提醒”。
检查 设置 → 通知 → 星星罐。Apple Watch 上的提醒在 iPhone 锁屏时才会出现；请在 Watch App → 通知 里确认星星罐是“镜像 iPhone 提醒”。
怎么退出孩子展示模式？
点右上角的锁，用面容 ID、触控 ID 或设备密码确认。
点右上角的锁，用面容 ID、触控 ID 或设备密码确认。
怎么切换语言？
在 App 的 设置 → 语言 里选（跟随系统、简体中文、English）。小组件会跟着变；Siri 和 Apple Watch 跟随系统语言。
在 App 的 设置 → 语言 里选（跟随系统、简体中文、English）。小组件会跟着变；Siri 和 Apple Watch 跟随系统语言。
怎么删除我的数据？
见隐私政策。所有数据都在你自己的 iCloud 里，我们收不到。
见隐私政策。所有数据都在你自己的 iCloud 里，我们收不到。